Cookie Policy

Learn how we use cookies and similar technologies to enhance your experience on our platform.

Document Information

Effective Date: 03/07/2025

Last Updated: 03/07/2025

Table of Contents

1. What Are Cookies?2. Types of Cookies We Use3. How We Use Cookies4. Managing and Controlling Cookies5. Data Protection and Security6. Contact Us7. Updates to This Policy

This Cookie Policy explains how Kollo ("we&quot, "us," or "our") uses cookies and similar tracking technologies on our website and app. It forms part of our Privacy Policy.

By continuing to use our platform, you consent to our use of cookies in accordance with this policy.

1. What Are Cookies?

Cookies are small text files placed on your device (computer, smartphone, or tablet) when you visit a website or use an app. They help us recognize your device, remember your preferences, and improve your experience.

2. Types of Cookies We Use

We use the following types of cookies:

a. Strictly Necessary Cookies

These are essential for you to use Kollo's core features, such as logging in, securing your account, and processing transactions.

Examples: Session cookies, authentication cookies.

b. Performance & Analytics Cookies

These help us understand how users interact with our platform (e.g., which pages are visited, errors encountered). This helps us improve functionality and user experience.

Examples: Google Analytics, Crashlytics.

c. Functionality Cookies

These allow Kollo to remember your preferences (e.g., language, region, settings) to provide a more personalised experience.

d. Marketing & Third-Party Cookies (Web only)

These may be used to deliver relevant advertisements or measure the effectiveness of our campaigns through third-party partners.

Note: These are not used within the mobile app without your consent.

3. How We Use Cookies

We use cookies to:

  • Authenticate users and prevent fraud
  • Remember your login sessions
  • Analyze app usage and performance
  • Improve navigation and user experience
  • Track app crashes and bugs
  • Support customer support and personalization

4. Managing and Controlling Cookies

You can manage or disable cookies through:

  • Your browser settings: Most browsers allow you to block or delete cookies.
  • App permissions: For mobile users, you may manage permissions in your phone's settings.
  • Opt-out tools: Some analytics or advertising services (e.g., Google) provide their own opt-out mechanisms.

Note: Disabling certain cookies may affect the performance or functionality of Kollo.

5. Data Protection and Security

Any data collected through cookies is handled securely and in accordance with our Privacy Policy, the Nigeria Data Protection Regulation (NDPR), and other applicable laws.

We do not store sensitive personal information like passwords or financial details in cookies.

6. Contact Us

If you have any questions about our Cookie Policy or data practices, please contact:

Data Protection Officer (DPO)

Email: info@KoloCore.com

7. Updates to This Policy

We may update this Cookie Policy periodically to reflect changes in technology or legal requirements. We will notify you of significant changes through the app or website.