Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Document Information

Effective Date: 03/07/2025

Last Updated: 03/07/2025

Table of Contents

1. Who We Are2. What Information We Collect3. Why We Collect Your Data4. Lawful Basis for Processing5. Data Sharing and Disclosure6. International Transfers7. How We Protect Your Data8. Data Retention9. Your Data Rights (Under NDPR)10. Children's Privacy11. Changes to This Policy12. Contact Us

Kollo ("we", "us", or "our") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our app, website, or any Kollo services (collectively, the "Platform").

By accessing or using Kollo, you agree to the terms of this Privacy Policy.

1. Who We Are

Kollo is a digital savings and investment platform owned and developed by KoloCoreTechnologies Limited, registered under Nigerian law. We are recognized by the Nigeria Data Protection Commission (NDPC) as a Data Controller of Major Importance, which means we are held to the highest standards of data protection under the Nigeria Data Protection Regulation (NDPR).

2. What Information We Collect

We collect personal data in the following categories:

a. Personal Identification Information

  • Full name
  • Phone number
  • Email address
  • Date of birth
  • Gender
  • Residential address
  • Bank Verification Number (BVN)
  • Identity documents (e.g., NIN, driver's license, passport)

b. Financial and Transaction Data

  • Bank account information
  • Wallet balances
  • Savings and investment history
  • Payment and withdrawal records

c. Device and Technical Data

  • IP address
  • Device ID
  • Operating system and browser
  • App usage logs and crash reports

d. Other Data

  • Customer service interactions
  • Referrals or group savings team data
  • Survey responses or promotional engagement

3. Why We Collect Your Data

We use your data for:

  • Verifying your identity and creating your account
  • Facilitating savings, investments, and withdrawals
  • Processing payments securely
  • Communicating with you (transaction alerts, updates, promotions)
  • Providing customer support
  • Detecting and preventing fraud or unauthorised access
  • Meeting legal, regulatory, or compliance obligations
  • Improving our app and service experience

4. Lawful Basis for Processing

We process your data under one or more of the following lawful bases:

  • Your consent
  • Fulfilment of a contract
  • Compliance with legal obligations
  • Our legitimate interest in providing secure, innovative services

5. Data Sharing and Disclosure

We may share your personal data with:

  • Regulatory authorities (e.g., NDPC, SEC, NFIU, CBN) as required by law
  • Licensed fund managers or financial institutions partnering with Kollo
  • Service providers (e.g., KYC/AML verification tools, cloud hosting, analytics)
  • Law enforcement or government agencies upon lawful request

We do not sell or rent your personal information to third parties.

6. International Transfers

If your data is transferred outside Nigeria (e.g., cloud servers), we ensure it is protected by adequate safeguards, including Standard Contractual Clauses or equivalent protection frameworks.

7. How We Protect Your Data

We use strong security measures to safeguard your data, including:

  • End-to-end encryption of sensitive data
  • Secure cloud hosting environments
  • Multi-factor authentication (MFA)
  • Role-based access controls for internal staff
  • Regular security audits and vulnerability scans

8. Data Retention

We retain your data only for as long as:

  • You maintain an account with Kollo
  • Required to comply with legal or regulatory obligations
  • Needed for fraud prevention and audit purposes

After that, your data will be securely deleted or anonymized.

9. Your Data Rights (Under NDPR)

As a user, you have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Withdraw consent at any time
  • Object to certain types of processing
  • Request data portability (where applicable)
  • Lodge a complaint with the NDPC

To exercise any of these rights, email us at: privacy@kolloapp.com

10. Children's Privacy

Kollo does not knowingly collect personal data from anyone under the age of 18. If we discover that we have done so without proper consent, we will delete the information immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We'll notify you of any significant changes via email, in-app message, or app notification.

12. Contact Us

If you have questions or concerns about this policy or your data rights, contact our Data Protection Officer:

Data Protection Officer (DPO)

Kollo

Email: info@kolocore.com